Safety and security


How to report something unsafe

You can always:

  • Call 911 if it’s an emergency
  • Use a station Help Point intercom
  • 寻找MTA员工或警察寻求帮助

Equipment in stations or on vehicles

  • 我们的在线表格是告诉我们不是紧急情况的最有效的方式。
  • Our form will ask for an equipment ID number. Including this helps us fix the problem more quickly.
    • On subways, these are four-digit numbers on stickers at the front and back of every car, in white numbers on a black background.
    • 在自动扶梯上,这些都是在右边,below the handrail. They begin with the letters "ES," followed by three numbers.
    • On elevators, these are usually on the door frame and begin with the letters "EL," followed by three numbers.
  • 关于巴士站和其他街道基础设施的报告应该前往城市交通部。

People in need of help

  • If it’s an emergency, call 911.
  • Our online form is the best way to report things like:
    • Unauthorized or criminal activity
    • A homeless person in need of assistance
    • MTA员工的问题
    • Crowding on buses or trains
    • Someone not complying with mask rules

Sexual harassment

Under the NYC Human Rights Law, any unwanted sexual behavior is unlawful, including but not limited to touching, crude jokes, and lewd comments.

We do not tolerate sexual harassment in our transit system.

Do not sexually harass anyone. If you feel you’ve been harassed, you have options for reporting the behavior.

How to report sexual harassment

  • If it’s an emergency that requires immediate response, call 911.
  • Call the NYPD Transit Special Victims Squad at 718-834-5319.
  • 提交与我们的报告。我们将转发到执法和MTA监督。


  • Fill out our online form and leave off your contact information. Use as your email address.
  • Call 511 between 6 a.m. and 10 p.m. daily and speak with a customer service representative.

Tips to protect yourself

  • During non-rush hours, wait for trains in designated areas.
  • Avoid empty subway cars.
  • During off-hours on the subway, ride in the conductor car. That’s in the middle of the train.
  • Use subway entrances and exits where there’s the most activity. That’s usually the entrance with the 24-hour booth (though not all stations have these).

Hate crimes

If you have been the victim of, or witness to, any crime, including a suspected hate crime or bias incident, you should immediately report it to law enforcement, including the New York Police Department and the MTA Police Department.

Note that your immigration status does not in any way prevent you from reporting a crime or receiving necessary services.


MTA Police Department

MTA Police officers are responsible for patrolling and securing Grand Central Terminal, Penn Station, and the infrastructure—including tracks, yards, shops, stations, and railroad crossings—of Metro-North, the LIRR and the Staten Island Railway.

NYPD Transit Bureau

NYPD Transit Bureau officers patrol the subway’s lines, trains, and stations. They aren’t MTA employees, but they work in partnership with us.